Reference

Terms That Cover Your Account at 111b

These terms set out what you agree to when you open and use an account at 111b — including how deposits and withdrawals work through bKash, Nagad, and Rocket, and what we expect from you in return.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per person18 years minimum age
111b Terms That Cover Your Account at 111b
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat window from any page on 111b to ask about account terms, payment rules, or eligibility questions. Our support team handles terms queries directly.

Email Support

Send a written query to our support address for anything that needs a documented response — account disputes, term clarifications, or withdrawal verification questions.

Account Help Centre

Your account dashboard includes a help section where you can submit a request tied to your account ID, useful for payment-specific or terms-related follow-ups.

HOW WE OPERATE

How 111b Handles Your Account and Data

We keep your account data secure and process payment information only through the wallet channels you select — bKash, Nagad, or Rocket. No payment credentials are stored on our servers beyond what the wallet provider transmits for transaction confirmation.

Payment Data

Wallet details you enter at the cashier are used only to process that transaction. We do not retain full bKash, Nagad, or Rocket credentials after a transaction completes.

Account Security

Your account is protected by a password and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We retain transaction records and account activity logs as required for financial compliance. You can request a summary of your account data by contacting support in writing.

Requesting Changes

To update your registered mobile number, wallet details, or contact information, submit a verified request through live chat or email. Changes take effect after identity confirmation.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often from account holders in Bangladesh.

You must be of legal age in your jurisdiction and in a region where access is permitted under local law. We do not accept accounts from regions where use is restricted.

No. One account per person is a firm rule. Duplicate accounts are closed and any balance may be forfeited. If you have lost access to your account, contact support to recover it.

Depending on the breach, we may suspend or permanently close your account. Serious breaches — fraud, chargebacks, multi-accounting — result in immediate closure and a review of pending withdrawals.

On your first withdrawal, we may ask you to confirm the wallet number matches your registered account. Send a screenshot of the wallet home screen via live chat to complete verification quickly.

Yes. Email our support team with your account ID and a data request. We will provide a summary of your transaction history and account activity within a reasonable timeframe.

We notify you via your registered contact when terms are updated. If you continue using your account after the effective date, that counts as acceptance of the revised terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.