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How 111b Handles Your Data

Your bKash, Nagad and Rocket details, your login, and your account activity on 111b sit under one clear policy. Here's what we collect, why we need it, and how you can ask us about it at any time.

Data We CollectPayment RecordsAccount SecurityYour RightsSupport Access
111b How 111b Handles Your Data
DATA HANDLING RULES

How We Protect Account Information

We treat your account details, wallet references and login history as information that stays between you and 111b's support team. Session data helps us recognise your device on return visits, while transaction records from bKash, Nagad and Rocket stay tied to reconciliation and dispute checks only. We hold records for as long as support or legal obligations in your region require, then they're no longer needed. If anything changes on your end — a new number, a closed wallet — support can update it.

Account Security Your login is protected with session checks and OTP verification on sign-in; we monitor access patterns to flag anything that looks unfamiliar on your account.
Payment Data Handling Transaction references from bKash, Nagad and Rocket are stored only for reconciliation and support; we don't keep your wallet PIN or banking password on file.
Cookies And Sessions Cookies keep your session active and remember basic preferences like language; you can clear browser cookies anytime without losing your account itself.
Requesting Changes If you want your account data corrected or removed where local law allows it, contact support with your registered phone number and we'll confirm the next step.
REACH OUR TEAM

Ask Us About Your Account Data

If you want to know exactly what we hold on your account, or you'd like something corrected, reach out through the channels below. Our support desk handles privacy requests the same way it handles wallet queries — verify your identity, confirm the request, then act on it. Keep your registered phone number and account email ready when you write in, since we use those to match the request to your profile.

Team online

Live Chat

Open live chat from your account dashboard and ask about the data linked to your bKash, Nagad or Rocket deposits — an agent verifies your details before replying.

Email Support

Write to our support email with your registered phone number and account ID; we use this to locate your data and confirm any correction or removal request.

In-App Help

From your mobile, open the help section inside your account to check what payment and login records we've stored, without leaving the lobby.

Common Questions About This Policy

A short set of answers on what we collect, how long we keep it, and how to reach support about your account data.

We collect your name, phone number, and the wallet details you use for deposits, plus transaction references from bKash, Nagad or Rocket when you fund your account or withdraw.

No. We only keep the transaction reference and amount needed to match your deposit or withdrawal; your wallet PIN and password stay with your provider, not with us.

Yes, contact support with your registered phone number and account ID and we'll walk you through what's on file and how to request a correction.

We keep account and transaction records for as long as needed to resolve support queries and meet the legal obligations that apply in your region.

Access to 111b and how your data is handled can depend on local law and eligible regions, so some details may vary depending on where you're signing in from.

Clearing browser cookies only removes saved session and language preferences; your account, balance and history stay linked to your login, not to the cookie.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.