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Know Where You Stand with 111b

These terms set out the rules that govern your account, your activity on 111b, and how we handle disputes. Access to 111b depends on your local law and whether your region is eligible — read this before you open an account.

Account EligibilityJurisdiction RulesWallet & Payment TermsAccount ConductDispute Process
111b Know Where You Stand with 111b
ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We collect only the information needed to run your account — registration details, transaction records, and device data. We do not sell your data to third parties or use it for unrelated marketing.

Cookie Use

Cookies keep your session active and help us understand how the platform is used. You can manage cookie preferences through your browser settings at any time without losing your account access.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately via live chat to freeze the account.

Data Requests

You can request a copy of the personal data we hold on your account, or ask us to delete it, by contacting support with your account ID. We process these requests in line with applicable data law.

LEGAL CONTACT

Reach Us About Your Account or Terms

Live Chat Open the chat widget from any page on 111b to speak with a support agent directly. Use this for urgent account or payment queries, including bKash and Nagad transaction issues.
Email Support Send detailed legal or account queries to our support address. Include your registered account ID and a clear description of the issue so we can respond without back-and-forth.
Account Help Centre The Help Centre covers account verification steps, wallet linking for Rocket and Nagad, and common questions about eligibility and terms. Check there before raising a ticket.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rules, eligibility, and data. If yours is not here, live chat is the quickest way to get a direct answer.

Access depends on your local law and whether your region is currently eligible. Check the eligibility notice during registration — if your region is not supported, account creation will not proceed.

We notify you of material changes via your registered contact. Continuing to use your account after the update date means you accept the new terms. You can close your account if you do not agree.

Verification confirms the withdrawal goes to the account holder, not a third party. It is a standard step that applies to all methods, including bKash, Nagad, and Rocket, and is not a penalty.

Contact support via live chat or email with your account ID and a data access request. We will confirm what we hold and provide it in line with the data rules that apply to your region.

We may suspend or close accounts that breach these terms — for example, false registration details or restricted-region access. We aim to notify you unless doing so would compromise a fraud investigation.

Yes. Deposits and withdrawals via bKash, Nagad, and Rocket are subject to both our terms and the individual provider's transaction rules. Disputes with the wallet provider are handled separately by that provider.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.